Page lenght error

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Mark in Vegas
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Page lenght error

Postby Mark in Vegas » Mon Dec 19, 2016 1:47 pm

Any prints over 36" will kick this error. I've run TOF calibration and media advance calibration with no change. Before I order the TOF sensor thought I would see if anyone else has seen this.

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Mark in Vegas
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Re: Page lenght error

Postby Mark in Vegas » Fri Jan 06, 2017 6:52 pm

After spending way more time than I should have, on a whim I pulled the roll 1 feed roller. Roll 1 is used to set media advance, TOF cal and several other calibrations. Cleaned the roller with rubber restore reinstalled it and reran the calibrations this time everything set up as it should. Nothing in the documentation would lead you to the feed roller but in retrospect I should have checked it sooner. At any rate the rollers are on order with any luck this will be the end of it.

kipdoctor
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Re: Page lenght error

Postby kipdoctor » Sat Jan 07, 2017 11:57 am

what kind of mileage was on the unit before this occurred?

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Mark in Vegas
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Re: Page lenght error

Postby Mark in Vegas » Mon Jan 09, 2017 11:44 am

I knew someone would bring that up. Almost 2m. Don't know why that didn't occur to me, I know better.

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Mark in Vegas
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Re: Page lenght error

Postby Mark in Vegas » Tue Jan 10, 2017 5:04 pm

Isn't the drawer roller. I'm getting HP involved.

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Mark in Vegas
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Re: Page lenght error

Postby Mark in Vegas » Wed Jan 11, 2017 4:49 pm

The problem was an issue with the new firmware not writing the page length correctly. After a couple of false starts, the page length value wrote correctly and all is good......for the time being

shortround
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Re: Page lenght error

Postby shortround » Tue Jan 31, 2017 10:29 am

what do you mean by false starts? We are having the same problem. trying to run 36X54 which gives the error.
after running the two adjustments 30X42 would print and we tried a 30X48 which also printed. before only 24X36 and smaller would print.

shortround
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Re: Page lenght error

Postby shortround » Tue Jan 31, 2017 11:32 am

Went to Optimize quality on the home screen - advanced calibrations and ran solution #4 page length accuracy and this fixed our problem.

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Mark in Vegas
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Re: Page lenght error

Postby Mark in Vegas » Wed Feb 01, 2017 2:20 pm

Glad you got it solved. HP support "suggests" running page length in the manual mode anytime you need to run the adjustment.


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