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SmartTracker Software

Posted: Mon Jun 12, 2017 5:29 pm
by cmwade77
Has anyone been able to get the new SmartTracker software working? All that I get is an error that says it cannot communicate with the server, even if the server is on the same computer as the client.

Re: SmartTracker Software

Posted: Sun Jul 30, 2017 6:28 pm
by cfrepro
I have had a few bugs, but I am very happy with it. But then I have a very good dealer in my area.

If your dealer can't fix it call HP.

Re: SmartTracker Software

Posted: Fri Feb 02, 2018 2:28 pm
by Jeffro
I had a helluva time setting up a trial of this software and just gave up on it. They added the ability to connect to Active Directory, which was enticing to me because it is much more practical than inputting every single user. However, nobody at HP even knows how it works. They had to escalate my call 3 times, and that guy had to try to contact the programmers. Ultimately, they ended up sending me some sort of internal document that showed how to set it up inside the HP network and closed my ticket as if it were actually resolved. :roll: I would love to hear about someone actually doing it successfully. It's way beyond what a technician should be expected to know.